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Technical Operations Manager @ Zain Telecom - Samsung Authorised Service Center
"Technical Operations Manager | 20 Year's Expertise in Electronics Repair, Inventory Control & Procurement"
Zain Telecom - Authorised Samsung Service Center
Supervise daily repair floor operations, providing guidance to junior technicians and ensuring seamless workflow from device intake to final quality assurance.
Manage end-to-end inventory lifecycles, accurately forecasting procurement needs, tracking component sales, and maintaining optimal stock levels to prevent repair delays.
Act as the primary point of contact for the technical team regarding part availability, quality control, and component compatibility.
Al-Misbah Tours and Travels
Directed a ground operations team to seamlessly execute Hajj and Umrah travel itineraries, overseeing passenger logistics, guided tours, and inter-city transfers.
Managed end-to-end sales of comprehensive Hajj and Umrah travel packages, consulting with clients to meet their logistical requirements and ensure a high-quality experience.
Trained and supervised on-ground staff to deliver exceptional passenger guidance, resolve real-time logistical issues, and maintain strict schedules.
Kaizer Telecom
Utilized computerized diagnostic tools to accurately isolate and resolve complex hardware and software faults in mobile devices.
Troubleshot and repaired software-induced defects, including firmware corruption, OS failures, and boot loops, restoring devices to factory standards.
Performed system-level diagnostics and software debugging to identify root causes of device malfunction and execute precise repairs.
Diploma in Mobile Phone repair
MEHS & DAV