Ahmed Shaikh

Executive @ AHWSPL

" IT Support Executive| IT Operations, Windows, Networking| 5 Years | Technology"

Mumbai, IN

5.8+ years experience

AHWSPL Health and Pharmacy 04/2025 - Present, Mumbai, Maharashtra, India • Network and Server Monitoring: L1 Network support and Server troubleshooting • End user Support: Windows, Mac OS, Printer, Software and application • ISMS audits: adhering to industry standards and regulations • Active directory administration and User attribute • Technical Troubleshooting: Troubleshoot TCP/IP, DNS, Server, and Connectivity issues. • Ensure IT security compliance, windows patch deployment, Antivirus manually and through MDM • Asset and Inventory management: Asset, Asset Lifecycle and Vendor related purchase and Management • Basic Application Support and troubleshooting, SAP and basic application Support • VIP End User Support: Windows, Mac OS, Dos, Ubuntu, Software, Application and SAP Support • Familiarity with 0365 (Office 365) and Active Directory • Ticketing and SLA (Service Level Agreement) Management: Adhere to Service Level Agreement policies.

Work Experience

Technical Support Associate

AHWSPL

Currentonsite

2025-04-20 - Present

Mumbai, IN

Network and Server Monitoring: L1 Network support and Server troubleshooting • End user Support: Windows, Mac OS, Printer, Software and application • ISMS audits: adhering to industry standards and regulations • Active directory administration and User attribute • Technical Troubleshooting: Troubleshoot TCP/IP, DNS, Server, and Connectivity issues. • Ensure IT security compliance, windows patch deployment, Antivirus manually and through MDM • Asset and Inventory management: Asset, Asset Lifecycle and Vendor related purchase and Management • Basic Application Support and troubleshooting, SAP and basic application Support • VIP End User Support: Windows, Mac OS, Dos, Ubuntu, Software, Application and SAP Support • Familiarity with 0365 (Office 365) and Active Directory • Ticketing and SLA (Service Level Agreement) Management: Adhere to Service Level Agreement policies.

Education

Mumbai University

Electronics and Telecommunication Engineering

M.H. Saboo Siddik College of Engineering

2014 - 2019

Skills & Expertise

intermediate Level

Operating Systems: Windows, Mac OS, Dos, Ubuntu

5.8y

Networking: TCP/IP, DNS, DHCP, Switches, Wireless Devices

5.8y

Databases: Microsoft PowerPoint, Microsoft Office Suite, SQL,

5.8y

Hardware & Peripherals Repair and Maintenance: Laptop, Desktop,

5.8y

Software & Applications: Microsoft Office, Excel, Word, PowerPoint, SAP

5.8y

Virtualization &Servers: VMware, Windows Server, Linux, Ubuntu, Windows Server 2016/2019

Projects

IRCTC Passenger Journey & Ticketing Analytics System

IRCTC Passenger Journey & Ticketing Analytics System using MSSQL and SSRS Report Builder