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Team Lead – Application & Production Support @ Apmosys Technologies
"IT Support Team Lead | Application & Production Support | MCITP Certified"
ApMoSys Technologies pvt Ltd
· Managing end-to-end support for Document Management System (Bajaj Life insurance).
· Developed PL-SQL scripts to resolve production issues, reducing turnaround time.
· Administration support for underwriter, Policy servicing and Brach Users.
· Sharing daily/Weekly performance report of individual resource with Stakeholders.
· Prepare and Circulate KB article within stakeholder and concern resources of incident.
· Update the matrix as per stakeholder instructions.
· Install & configure AppDynamics; created dashboards and proactive alerts.
· Lead a team of 16 engineers across Mumbai locations for Bajaj life and 9 engineers at ICICI Lombard project.
· Coordinated audits, prepared compliance reports, and ensured IT security.
· Reduced downtime incidents by 30% through proactive monitoring.
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