Sachin Ramesh Wagh

·         Managing end-to-end support for Document Management System (Bajaj Life insurance).

·         Developed PL-SQL scripts to resolve production issues, reducing turnaround time.

·         Administration support for underwriter, Policy servicing and Brach Users.

·         Sharing daily/Weekly performance report of individual resource with Stakeholders.

·         Prepare and Circulate KB article within stakeholder and concern resources of incident.

·         Update the matrix as per stakeholder instructions.

·         Install & configure AppDynamics; created dashboards and proactive alerts.

·         Lead a team of 16 engineers across Mumbai locations for Bajaj life and 9 engineers at ICICI Lombard project.

·         Coordinated audits, prepared compliance reports, and ensured IT security.

·         Reduced downtime incidents by 30% through proactive monitoring.