IT Professional with 1.10 years of experience in Application Support and website management for the National Bank for Agriculture and Rural Development (NABARD). Experienced in managing client-facing web applications, performing static and dynamic website updates through CMS platforms, handling content uploads, and supporting day-to-day application operations. Possess working knowledge of SQL for basic database queries, data validation, troubleshooting, and application support activities. Involved in managing website updates and maintenance activities for Hdfc, saraswat and Marwar-related portals while coordinating with stakeholders to ensure timely delivery of business requirements. Recently completed hands-on training in ServiceNow ITSM with practical exposure to Incident Management, User & Role Administration, SLA Configuration, Business Rules, and Client Scripts using a Personal Developer Instance (PDI). Strong understanding of application support processes, issue resolution, requirement gathe
